Please allow 2 business days for processing. If the item is in local stock, it will arrive in about 3 days. If it's out of stock locally, delivery to the Middle East takes around 10 days, to Malaysia about 5 days, and to other countries approximately 15 days.

STEP 1:
Remove the inner bottle of the diffuser, pour in alcohol to fill about 1/5 of the bottle’s capacity, then place the bottle back into the diffuser. Let the diffuser run for 5 minutes. After that, take out the bottle and shake it for 20 seconds. Let it sit for more than 10 seconds before pouring out the alcohol.

STEP 2:
Use alcohol to wipe the inside of the bottle, and wipe the nebulizer assembly with alcohol as well. Then, rinse the bottle with water to ensure it’s clean.

STEP 3:
Pour in water to fill about 1/3 of the bottle’s capacity, shake the bottle for 20 seconds, then let it sit for more than 10 seconds. Pour out the water and repeat this rinsing process several times until the water runs clear.

STEP 4:
Place the bottle outdoors to dry, then pour in fresh scented essential oils to use.

1.For orders received within one month, if the device requires replacement parts, a new order of 0.01 can be placed to receive the parts for free. The manufacturer will be responsible for sending the replacement parts. If the manufacturer refuses to send the parts, the cost will be borne by the customer.

2.For orders received between 2 to 12 months, the replacement parts are free, but the shipping cost will be at the customer's expense. If the replacement parts are sent along with a product purchase, the shipping fee for the parts will be waived.

3.For orders that are over one year old and outside the warranty period, replacement parts will be charged, and the shipping cost will be at the customer's expense. If the replacement parts are sent along with a product purchase, the shipping fee for the parts will be waived.

1. With Pressure:

• Typically, weak atomization is caused by either the essential oil or the accessories. Start by checking if the problem is with the oil. If water has been added to the essential oil, clean the atomizer head and tubes, then try again or switch to a different essential oil. If the issue is due to the concentration, the oil may not atomize properly. In this case, add MMB solvent or alcohol to dilute the oil (it’s best to use MMB solvent, as alcohol can damage the machine). The recommended ratio is 5:5 or 3:7.
  
• If the essential oil is fine and dilution doesn't solve the problem, try replacing the atomizer core (for machines that have an atomizer core). If the issue persists after replacing the core, add alcohol and let the machine run for an hour to check if the mist appears. If it still doesn’t work, the atomizer head may need to be replaced.
  

2. No Pressure:

• First, check if there is pressure at the mist outlet and air vent. If there is no pressure, disassemble the unit and check the air pump tubing to see if there is any pressure or if the tube has come loose. If it has, simply reinstall the tube and it should work. If the tube is intact but there is still no pressure, the air pump may need to be replaced.

1. Check the Fan:
When the atomization is weak, the fan might be the issue. In some devices, the fan can disrupt the normal flow of atomized air, reducing the atomization effect. Try turning off the fan and testing the device again. If the atomization improves, then the fan is likely affecting the performance. You can choose to leave the fan off during future use based on your needs.

2. Clean the Device:
If the device has been used for a while, the atomizer head and tubes may accumulate dirt, impurities, or residue from the atomizing liquid, which can affect the atomization. In this case, send the customer a cleaning video to guide them on how to clean the atomizer head and tubes. Once they are cleaned and dried, reinstall them and test the atomization to see if it improves.

3. Try Replacing Parts:
If turning off the fan and cleaning the atomizer head and tubes doesn't resolve the issue, suggest replacing the atomizer core or gasket by sending relevant video instructions. If replacing these parts still doesn't improve the atomization, it may be necessary to replace the atomizer head itself.

1.Oil Leaking from the Mist Outlet: First, check if the essential oil is pure (no water should be added). If the oil is fine, try replacing the essential oil with alcohol and let the machine run for an hour to see if the leakage persists. If the issue continues, the atomizer head may need to be replaced.

2.Oil Leaking Inside the Machine: Check if the atomizer head and bottle are correctly installed and tightened, and if the device has been tilted. If everything seems in order, send the customer a disassembly video to guide them through checking the internal components. Based on the findings, you may need to repair or replace any affected parts.

First, check if the mist outlet is clogged. If it's blocked, ask customer service to send a cleaning video, and follow the video instructions for cleaning. If cleaning doesn't solve the issue, disassemble the unit to check if the air pump is loose. If it is, reinstall it properly. If the air pump is not loose, further investigation is needed to determine if the pump is damaged or if other components are causing the problem. Based on the findings, replace the necessary parts.

1.First, use a flashlight to shine from the top or side of the mist outlet to check for misting. If mist is visible, it typically means there is a scent. If there is no mist, check whether the essential oil is pure or consider diluting it with an MMB solvent to see if a scent appears.

2.If there is neither mist nor scent, check if the air pressure is normal. If the pressure is fine, inspect whether the bottle and mist head are properly installed and tightened, ensure there is enough essential oil, and confirm that the liquid suction tube and nozzle are functioning correctly. If everything seems fine but the issue persists, try using alcohol instead of essential oil to see if mist appears. If it still doesn't work, the atomizer core or mist head may need to be replaced.

1.Check if the essential oil is pure; if not, replace it with a high-quality, oil-based essential oil.

2.Turn on the fan to help the scent disperse more quickly. If the unit has an HVAC function, you can connect the HVAC pipe to the air conditioning system for better scent distribution.

3.Adjust the diffuser’s working time to increase its operation duration, which will enhance the concentration of the essential oil scent in the air.

4.If none of the above solutions work, check if the atomizer head is clogged. Try cleaning it and running the diffuser again to see if the situation improves.

First, check if the socket and adapter are working properly. For devices with a power button, make sure it is turned on. If the issue is with the adapter, simply replace it with a new one. If the socket is working but replacing the adapter doesn’t resolve the issue, the internal wiring might be loose. Disassemble the device to check for any loose connections. If found, reconnect them, and it should work. If there are no loose connections, the circuit board may need to be replaced.

1. Check Mobile Signal and SMS Settings:

1.1 Ensure that your phone is within a proper network coverage area. Check the signal strength displayed on your phone. If the signal is weak, try moving to a location with better reception, such as near a window or outdoors, and then request the verification code again.

1.2 Verify the SMS settings on your phone. Ensure that the number sending the verification code has not been blocked or marked as spam. Go to your phone's SMS app settings, check the filtering rules, blacklist, and other related settings. If you find any issues, add the sender's number to the whitelist or allow list.

2. Use Email for Registration:

If, after checking the above, your phone still does not receive the verification code, you can opt to register using your email address. Look for the option to switch registration methods on the registration page, usually a “Register with Email” button or link. Click it to start the email registration process.

3. Handling Email Registration Legitimacy Issues:

3.1 If you encounter a message saying the email is invalid during the registration process, follow these steps:

• Carefully check the email address you’ve entered for any spelling mistakes, such as incorrect capitalization, missing "@" or "." symbols, etc. Common email formats are like “example@mail.com.” Ensure that the format you’ve entered is accurate.
  

3.2 Special Characters Check: If the email is still marked as invalid, it could be because of special characters in the email address. Some apps have strict requirements for email formats and may not accept certain symbols. Check if your email contains any non-alphanumeric characters other than “@,” “.”, or “-”. If it does, replace the special symbol with a valid email format. For example, if your email is “user#name@mail.com” (where "#" is a special symbol), change it to something like “user.name@mail.com” and try registering again.

1.First, check if the app is downloaded correctly. If it is, ensure the Wi-Fi network is 2.4G (only supports 2.4G). Then, check if all app permissions are enabled.

2.If the above steps don't solve the issue, try connecting with another phone to see if it's a phone-specific problem. If it still doesn't work, reset the device (follow the instructions in the manual).

1.First, check if the app is downloaded correctly. If it is, make sure the Bluetooth function is fully enabled and within range (approximately 10 meters). Then, check if all app permissions are enabled.

2.If everything seems fine but the issue persists, try connecting with another phone to see if it's a phone-specific problem. If it still doesn't work, reset the device (follow the instructions in the manual).

1.First, try replacing the adapter. If the flickering issue persists after replacing the power supply components, disassemble the device and check the internal wiring. After opening the machine, inspect the connections for the display screen, circuit board, power supply, and other key components. Gently wiggle the wiring terminals, and if you notice any loose connections, use appropriate tools (such as tweezers) to reinsert them securely. Then, reassemble the device, power it on, and check if the flickering stops.

2.If the wiring terminals are fine, further inspect the air pump and circuit board.

Air Pump Terminal Check:

Locate the air pump terminal, carefully unplug it, then power on the device again to see if it works. If the device powers on without flickering, it suggests the air pump might have a short circuit issue. In this case, replacing the air pump will resolve the problem. When replacing the air pump, follow the correct installation steps to reconnect the wiring terminals and ensure they are secure.

Circuit Board Fault Diagnosis (if the device still doesn't power on after unplugging the air pump terminal):

If the device still doesn't power on after disconnecting the air pump terminal, it's likely a fault with the circuit board. Circuit board issues could arise from component damage, short circuits, or cold solder joints. In this case, the circuit board should be replaced after confirmation by the manufacturer.

1.Check if the app is downloaded correctly. If it is, ensure all app permissions are enabled. To do this, go to your phone's settings, find the "App Management" or "Applications" section, and click on the app for the device.

2.Check if "Location Permission," "Bluetooth Permission," and "Wi-Fi Permission" (depending on the device's connection method) are enabled. For example, if the device connects via Bluetooth, Bluetooth permission must be enabled to allow the app to search for nearby Bluetooth devices. If it connects via Wi-Fi, Wi-Fi permission needs to be granted. Set these key permissions to "Allow," then restart the app and try searching for the device again.

3.If the app still cannot find the device after the above checks and adjustments, you will need to reset the device and try searching again. (Follow the reset instructions in the manual).

1.For battery-powered devices, when the device is not working, first check the battery. Ensure the positive and negative terminals are correctly connected and that the battery has sufficient charge. For devices using an adapter, check if the adapter is working properly.

2.If everything seems fine, check if the set working hours are within the correct time range. For example, if the working hours are set from 9 AM to 10 AM, but the current time is 3 PM, the device will not work. If the working hours are incorrect, adjust them to the current time or a suitable working period, then save the settings and try turning the device on to check if it works properly.

1.First, check if the socket and adapter are working properly. For battery-powered devices, ensure the battery is charged and installed correctly.

2.After confirming the power supply is working, check the power-on operation:

Power Button Operation Check:
Locate the power button on the device and refer to the user manual to confirm the correct power-on procedure. Some power buttons may require a long press to turn on. Make sure you press the power button as instructed and try multiple times to rule out any incorrect operation of the power button causing the screen display issue.

3.Power Indicator Light Check:
Check if the device has a power indicator light. If it does, observe whether the light is on. If the light is on, it means the device is powered on, but the screen may not be working. If the power light is on but the screen is still not displaying, further check if the Bluetooth or Wi-Fi functions are working. If those functions are working, it means the screen is likely faulty and the circuit board may need to be replaced.

1.When the car diffuser/aromatherapy furnace's power storage function is not working, first check if it can work properly through the USB connection. If the USB connection is normal but the power storage function is still not restored, consider whether the charging time is sufficient. You can suggest the customer charge it for a few more hours to see if it works.

2.If charging for a long time still doesn’t solve the issue, it might be a battery problem. The device may need to be opened to check if the battery port has come loose. If there is no loose connection, the battery may need to be replaced.